The generally accepted practices are:
A-Stock is, legally, new, unopened product in it's
original box. This can mean a box opened for QC and resealed with the QC
department's tape before shipment to a dealer or a customer, if selling direct.
Gray Market is a term you may hear and specifically refers to
"A Stock" product brought into the
Yes gray market items may be new (though you have no legal assurance of that)
and a fabulous deal, but if they break, the manufacturer is not legally bound
to honor the warranty. Neither will an authorized
dealer will be willing to repair it -even for a fee. Consider that the
manufacturer and the dealer have paid salespeople and advertising costs to
promote the brand here in the
Gray market items can be a fabulous value -or a complete disaster. The
items may have been imported illegally, may not have been been
properly tested to US standards or may not comply with US regulation. Plus, the
manual is probably in Japanese!
A digression: No dealer is legally required to perform warranty work on items
they did not sell unless it is required by their contract with the
manufacturer. Warranty work is reimbursed by bthe
manufacturer at a very low rate and dealers understandably do not wish to lose
money on items they did not make a profit on.
Gear becomes B-stock the moment a manufacturer, dealer or
designated representatives open the box on a new piece of gear for any other
purpose but QC. Legally it cannot be called new anymore. Though B-stock
cannot be sold as new, it will almost alwways
carry the full warranty as long as it is purchased from an authorized
dealer or directly from the manufacturer (this is to maintain a "chain of
custody" that ensures the unit was not sold to an end user or is otherwise
legally "used"). Sometimes B-stock is new product, but no longer a
current model.
Manufacturers or dealers will open a box when they need to demo a product. A
manufacturer's rep will carry the product around to dealers or display it at
shows. The units typically have low hours and sales reps generally try to keep
them in good shape. Authorized dealers may also term items opened for
demo as B-stock. Rarely a b-stock item may have had a very minor, usually
cosmetic, repair. Manufacturers and dealers are quite rigorous about B-stock
status as the consequences for misrepresentation can hurt business and open
them to liability.
Bstock cannot come from a third party (i.e. an end user or an unauthorized
dealer) unless the manufacturer or authorized dealer have designated that third
party (usually a broker like me) to sell it for them. In these cases the
warranty will be honored by the manufacturer or the authorized dealer.
Do not expect deep discounts as the manufacturer and the dealer normally cannot
discount the cost on their books. The best time to look for B-stock is at NAB
(or other shows) or shortly thereafter. You can often buy gear right off the
show floor (though you have to wait for the show to be over!) Do not be afraid
to ask at any booth about the possibility of purchasing show gear for a
discount. Some folks are clever enough to ask to buy the demo gear before the
show! Deep discounts can be had on heavy items as the manufacturer would rather
ship it to you than ship it back home.
Refurbs are generally new items that have been returned to the
manufacturer under warranty as defective and repaired by the manufacturer or
it's officially designated refurbisher. Refurbs
often come with a full warranty and can be a good deal; consider that a tech
has actually been through the unit and made sure it worked!
C-Stock is a very broad category (with no legal meaning) used for
items that a manufacturer or a dealer cannot legally designate as Bstock and
generally carry no warranty. They may have been laying
around for a while, may be a discontinued model, be beat up cosmetically or
possibly are missing parts. C stock may include dealer refurbs (see above for manufacturer
refurbs). C stock can carry deep discounts but is generally sold as-is with
no presumption that it works, though dealers are pretty careful to let you know
what you are getting into.
Used gear is gear that's cannot legally qualify as official A or B stock
or was purchased by an end user at any time. Used gear is generally sold as-is
unless otherwise stated.
A related question: How do brokers differ from E-Bay? E-bay simply links
buyers and sellers and may handle the payment through Pay Pal. The buyer pays
the seller and, if the item is trash and the seller will not refund your money,
you're SOL. Fat lot of good it does you to slam the guy with a bad rating -that
just protects the next guy!
A broker holds the money (escrow) while the seller ships the item. The
buyer gets 48 hours to inspect the item after which, if the item is as
represented, the seller is paid. If there are issues, the broker mediates a
solution -usually a discount for repair but, occasionally, a return and
complete refund. Brokers also tend to be knowledgeable about gear and will
often give you good advice as to whether a particular piece of used gear is
appropriate for your need or is just a bad investment. E-Bay is just a machine!
My site's domain is Bstock.com and at one time I thought I'd be able to list a
ton of gear from manufacturers (I was also a manufacturer's rep at the time).
The reality is that manufacturers, nowadays, are very careful about keeping
b-stock levels as low as possible. So my clever domain name turned out to be a
bit of a bomb and that's why the site is branded as Uncle Geo's Greene Sheet!